Question 1

How do I place an order?

Accepted Answer

Enter your delivery address, browse restaurants, add items to your cart, and checkout. It takes less than 2 minutes.

Question 2

Can I modify my order after placing it?

Accepted Answer

You can modify your order within the first 2 minutes after placing it. After that, the restaurant may have already started preparing it. Contact support for help.

Question 3

How do I cancel an order?

Accepted Answer

Go to your order details page and tap 'Cancel Order' if the option is available. If the restaurant has already started preparing your food, cancellation may not be possible. You'll receive a full refund for successful cancellations.

Question 4

Can I schedule an order for later?

Accepted Answer

Yes! At checkout, select 'Schedule for Later' and choose your preferred date and time. You can schedule up to 7 days in advance.

Question 5

Is there a minimum order amount?

Accepted Answer

No minimum order required. However, some restaurants may have their own minimums for delivery.

Question 6

How long does delivery take?

Accepted Answer

Typically 30-60 minutes depending on the restaurant, your distance, and current demand. You'll see an estimated time before you order.

Question 7

Can I track my order?

Accepted Answer

Yes! Once your order is confirmed, you'll get real-time tracking updates from preparation through delivery.

Question 8

What if my order is late?

Accepted Answer

If your order is significantly delayed, contact our support team. We may offer credit or a discount on your next order.

Question 9

Do you deliver to my area?

Accepted Answer

Enter your address on the homepage to see available restaurants. We're expanding to new areas regularly.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover) and PayPal.

Question 11

What fees does BringMeThat charge?

Accepted Answer

Free accounts pay a small service fee per order ($3-5). Premium members ($9.95/mo) pay zero service fees — ever.

Question 12

How does tipping work?

Accepted Answer

You can add a tip during checkout. 100% of your tip goes directly to the delivery driver. We suggest 15-20%.

Question 13

Can I get a refund?

Accepted Answer

If there's an issue with your order (missing items, wrong order, quality issues), contact support within 24 hours for a refund or credit.

Question 14

Are menu prices the same as the restaurant?

Accepted Answer

We keep our prices as close to in-restaurant pricing as possible. Some restaurants may have slightly different pricing for delivery.

Question 15

What is BMT Premium?

Accepted Answer

Premium is our subscription plan ($9.95/month) that eliminates all service fees, gives you 2x rewards points, exclusive deals, priority support, and free delivery on orders $25+.

Question 16

How much will I save with Premium?

Accepted Answer

The average member saves $25/month in service fees. If you order 2+ times per month, Premium pays for itself.

Question 17

Can I cancel Premium?

Accepted Answer

Yes, cancel anytime from your account settings. No cancellation fees. Your benefits continue through the end of your billing period.

Question 18

Do rewards points expire?

Accepted Answer

Points never expire for Premium members. For free accounts, points expire after 12 months of inactivity.

Question 19

How do rewards points work?

Accepted Answer

Earn 1 point per $1 spent (2x with Premium). Redeem 3,000 points for $15 off your next order.

Question 20

How does the referral program work?

Accepted Answer

Share your referral link with friends. They get $10 off their first order, and you get $10 in credit when they place it. No limit on referrals.

Question 21

Where do I find my referral link?

Accepted Answer

Go to your Account page → Rewards tab. Your unique referral link is there along with your stats.

How can we help?

Orders

Delivery

Payments & Pricing

Premium Membership

Rewards & Referrals

Still need help?